By John Ahern, CEO, InfoTrack
InfoTrack recently interviewed a number of industry leaders on their predictions for the legal industry in our 2017 Legal Predictions eBook. One of the common themes across the board was the important role collaboration will play in the future of the profession from technology through to continued support for mental health.
Collaboration is also one of the key learning skills that will be central to the 2017 ALMPA summit - working effectively and efficiently with others, sharing knowledge, talent and experience to achieve desired outcomes. As the disruption and digitisation of the legal industry continues, methods of collaboration will evolve to shape the profession in new ways.
Cross-blending of professions
Today's lawyers have more diverse academic and professional backgrounds than ever before. The traditional arts degree is no longer the norm, and those entering the profession are bringing varied skill sets. Firms have begun to recognise the value in other specialised backgrounds that can translate to higher levels of understanding and communication. This can help differentiate service and create stronger rapports and trust with clients who can have confidence that they're dealing with someone who has more than just legal expertise.
Whether it's construction, computer programming or biology – different backgrounds are providing the next generation of lawyers with diverse skills and knowledge that they can share with others. Educators area also recognising the need for more diverse skills, with universities beginning to collaborate with technology providers to ensure that students are on top of the latest tools and understand how to integrate them into their practice.
All the surveys we’ve conducted with partners over the past year indicate that firms are investing more in technology because they recognise that it is allowing for new levels of collaboration between lawyers, other professionals and clients. The InfoTrack/IPS Legal IT survey found that 2/3 of firms are offering client collaboration platforms and 95% recognise the importance of a mobile and flexible work environment. Firms are implementing tools to allow for easier collaboration not internally but with clients as well.
The property market is a perfect example of increased online collaboration. Governments across Australia have accelerated the digital transition of the property market. New e-Conveyancing technology is allowing lawyers, conveyancers, real estate agents, buyers and sellers to collaborate online to complete the contract, signing and settlement of property with greater speed, transparency, and convenience for all parties.
The move to the Cloud will accelerate in 2017. The InfoTrack/IPS survey revealed two thirds of firms already have business-approved cloud strategies in place and 97% are considering key platforms that are cloud-based or fully hosted via SaaS arrangements. Firms have greater faith in cloud security as trusted providers have proven they're experts in data sovereignty
The Cloud helps with mobility, collaboration and business continuity by allowing firms a naturally connected model that can work on any device from any locations. It allows for a system that's scalable to changing client demands and volumes.
All of the experts in our 2017 Legal Predictions project agreed that mental health is still a serious issue in the profession. Though New Law is introducing more flexible business models, competition is fiercer than ever and the pressure is high. Law is a naturally isolating and high pressure occupation. The "sink or swim" mentality leaves practitioners prone to anxiety and depression. Though there is more awareness and support, it's still an issue that is hard for many to discuss or be open about. Mental Health Month in October is a great way to bring these issues to the forefront and have firms work together to develop strategies and programs to continue to tackle this important issues. It will take collaboration both within firms and across the profession to continue to fight the stigma that surrounds mental health and create a more open environment.
The need for collaboration will continue to grow as the legal landscape evolves and becomes more global. The ability to work with anyone, anywhere will increase opportunity for shared knowledge, experience and learning.
About our Guest Blogger
John Ahern is CEO of InfoTrack, proud principal partner of the 2017 ALPMA Summit.
John joined InfoTrack in 2015 as the Chief Technology Officer taking charge for establishing the company’s technical vision and leading on all aspects of InfoTrack’s technology development. John was appointed to the role of Chief Executive Officer in May of 2015 where he is now responsible for maintaining the extensive growth of InfoTrack in the Australian market.
John has over 20 years' experience in the Information Sector, having worked in a number of engineering, sales and executive positions. With a strong technical background, he has vast experience in designing and developing products and has delivered platforms from inception to production.