Recording Date: 24-Jul-2018
Recording Type: Audio + Slides
Julie Ots, Auditor, Law Society of WA
Julie has over twenty five years quality systems experience including more than twenty years auditing companies to the requirements of the ISO 9000 quality management standards and the Law Society of Western Australia Quality Practice Standard.
She is also an internationally registered and recognised quality systems lead auditor.
She has implemented quality systems, and provided ongoing auditing services and quality related advice to a number of firms of all sizes.
Overview: The benefits of QA certification include improved management systems, greater efficiencies and service that come with compliance, and cross checking of processes against industry standards. Law firms that have benefited say QA works best when it is embedded in everything the firm does.
The panellists will:
CPD: 1 CPD Unit/ 1 NZ Hour Practice Management & Business Skills
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