Australasian Legal Industry Research

ALPMA conducts a range of legal industry research, aligned with our practice management learning and development framework,  to help members benchmark their firm against others and understand current legal industry trends, issues, performance and best practice. 

Salary & HR Issues Survey

The ALPMA Legal Industry Salary & HR Issues Survey provides a comprehensive review of salaries paid across more than 65 positions at legal firms in Australia and New Zealand, and reveals the hottest HR issues and challenges for the legal profession.  Results are analysed by firm size and geographic location to enable members to benchmark their compensation strategy against similar firms.  The survey is undertaken each year in Australia and New Zealand in February with results available in March/April.

Find out more about the ALPMA Legal Industry Salary & HR Issues Survey

Financial Performance Benchmarking Study

The ALPMA/Crowe Horwath Legal Industry Financial Performance Benchmarking Study enable Australian and New Zealand law firms to compare the financial health of their practices using Crowe Horwath’s proprietary benchmarking tool, Open Measures. The benchmarking tool highlights eight key financial indicators of practice health and results can be compared across a number of filters including fee revenue and work type. 

Find out more about the  ALPMA/Crowe Horwath Australian and New Zealand Financial Performance Benchmarking Study

The Impact of the Changing Legal Landscape on Australasian law firms

ALPMA conducts annual research to track the impact of the changing legal landscape on Australasian law firms and law firms' plans to address these challenges in conjunction with the Principal Summit partner. The research investigates the changes that are impacting Australasian legal firms today, how firms have responded to date, what firms plan to do to accommodate these changes and how prepared the legal industry is to survive and thrive in the "new normal". This research is conducted prior to the ALPMA Summit each year.

Find out more about this research

Client Experience Benchmark Research 

ALPMA is proud to partner with CXINLAW for its 2018 Client Experience Benchmark Research assessing the client experience priorities that result in an inspired service culture, outstanding client loyalty and profitable growth.

The results of the research ‘First Impressions Convert: Increasing Law Firm Profitability From the First Touch-point’ has revealed some significant and very expensive service failings amongst Australian law firms.

88% of initial enquiry contact with law firms did not deliver a very positive result for prospective clients or the legal providers involved. 58% of firms left shoppers likely to call competitors and a third of all calls were so poor that an instruction would definitely not take place.


CXINLAW used Mystery Shopping techniques commonly found in the retail industry to establish the quality and impact of prospective client interactions with legal staff. The research sampled a range of 50 small to midsize firms across a range of law practice areas – from family, wills and estates to business and commercial law matters.

CXINLAW is the legal sector specialist in developing Client Experience Excellence. The company developed the first UK report on Client Experience in Law in 2012 and has been at the leading edge of developments in the field. CXINLAW opened its Australian office in 2015 headed by Director, Carl White, who is one of the co-authors of the report. 

Read the media release

Download the 2018 Report. Firms can measure their own performance against the report benchmarks by contacting Carl White on 0423 254 484.


Business development and Marketing 
at Australasian law firms

ALPMA and OneRabbit will collaborate on the 2018 research investigating marketing and business development practice at Australasian law firms to help firms benchmark their efforts to similar firms and prioritise investment. 

Find out more about past reasearch on BD and Marketing


Survey on the Emerging
Legal Professions


ALPMA and CLI (Centre for Legal Innovation at The College of Law) have joined together to undertake one of the most comprehensive surveys of the emerging professions in legal practice in Australasia. Our objective in working together is to gather empirical data to identify those areas in legal practice that have changed the most, understand who does what, and identify how these professionals should (or should not) be regulated. Our focus is therefore not as much on the work undertaken by lawyers (lawyer work) but rather all of the other work (legal work) which may once have been done by lawyers, is integral to lawyers being able to do their work, but may now have evolved into other legal specialisms in their own right.

The survey is now closed. The results will be available soon.


Research Infographics

Check out ALPMA's legal industry research infographics.  These infographics provide a visual summary of the results from our research programs.

Research Corporate Partners