Non-Financial Performance Drivers

It is important for law firms to manage both financial and non-financial performance drivers at their firms in order to manage firm profitability. Non-financial performance drivers at law firms include HR resources, customer or employee satisfaction, market share and product/service quality. The resources in this section are focused on providing you with practical advice on effectively managing these drivers at your firm.

Non-financial performance drivers is part of the 'Improve Firm Profitability' pillar of ALPMA Legal Practice Management Learning and Development Framework. Together, the six pillars cover the key areas you need to know to successfully manage and lead your firm or department.

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