Customers are demanding more from your law firm - while wanting to pay less. Understanding what your customers value about your firm and consistently delivering on this is key to customer loyalty. The resources in this section are focused on providing you with practical advice on improving customer satisfaction and retention at your firm from a range of subject-matter experts and industry leaders.
Customer satisfaction and retention is part of the 'Grow Your Firm' pillar of ALPMA Legal Practice Management Learning and Development Framework. Together, the six pillars cover the key areas you need to know to successfully manage and lead your firm or department.