What CX Champions Eat for Breakfast - Leading a Client Experience Excellence Programme at your Firm

What CX Champions Eat for Breakfast - Leading a Client Experience Excellence Programme at your Firm

20
Jul

What CX Champions Eat for Breakfast - Leading a Client Experience Excellence Programme at your Firm

Date: 20-Jul-2017



Event

What CX Champions Eat for Breakfast - Leading a Client Experience Excellence Programme at your Firm

Date

Thursday 20 July

Start Time

12.30pm AEST

End Time

2.00pm AEST

Event Location

Sydney

Host Venue Details

Kindly hosted by Swaab Attorneys, Level 1, 20 Hunter Street, Sydney

Event Overview

This session focuses on how to bring your firm’s service aspiration to life at every touchpoint with clients and prospective clients. Gain insights into a change program that is driven by Client Experience (CX) Champions within your firm, not by the partners. Learn how to develop CX champions to grow your firm and create an empowered, engaged culture which will foster future leaders and build happier more loyal clients (in an increasingly commoditised, price driven legal marketplace).

Watch this seminar if:

  • You think your clients are satisfied but you’re not certain if that’s enough
  • You want to gain a commercial advantage with a strong service culture, a.k.a convert more incoming new enquiries.
  • You would like to build capabilities of staff but you’re not sure how to empower, give ownership and create accountability.
  • You want CX internal leaders to enable staff and team members to champion service
  • You’re looking for strategies to embed and continually improve Client Excellence

Event Sponsors


Presented By


Carl White, Director, CXINLAW

Passionate about the impact of Client Experience Excellence in professional services, Carl White co-authored the highly-regarded ‘Customer Experience in Law’ report in 2012 and led the market-leading Australian research in 2015 that examines the Client Experience Advantage for law firms, in association with ALPMA. As a founding director of CXINLAW (Australasia) Carl has a background in employee engagement, customer experience and organisational design. In 2015 Carl was invited to become a Faculty Member of the Queensland Law Society tutoring client service and in 2017 he was elected as Vice President of the Continuing Legal Education Association of Australasia (CLEAA). CXINLAW helps professional service providers with client insight and the development of Client Experience Excellence for market advantage.

Professional Development

Event Costs

ALPMA Members: Free. Please login to register

ALPMA Associates: $49.50 incl. GST

Non Members*: $99.00 Incl. GST - *Non Members must be eligible to join ALPMA

Light lunch included


.

Book Here

Please complete the booking form below. You may also book tickets for additional Members or Non-Members.

*Required fields

Details of Person Attending


Extra Attendees

If you wish to book tickets for OTHER MEMBERS, ASSOCIATES or NON-MEMBERS from your firm, please enter their details below. You can add up to 10 additional MEMBERS, ASSOCIATES or NON-MEMBERS. 

Full Name Email Address Position Booking Type

Payment Details


   

   

If payment method is not required please leave it unchecked.


ALPMA Email Subscriptions

ALPMA News and Information

ALPMA NSW Event Alerts

ALPMA QLD Event Alerts

ALPMA SA Event Alerts

ALPMA VIC Event Alerts

ALPMA NZ Event Alerts

ALPMA Webinars